CUSTOMER EXPERIENCE & LOYALTY MANAGEMENT

A unique BootCamp in Romania, designed for customer-oriented companies, top & middle management! Entrepreneurs; Customer Care Managers, Sales, Marketing and Call Centre; HR and Quality specialists

SCHEDULE:

Consultancy 2 x 2h – identification of needs and program monitoring
Evaluation of the services provided to customers, through Mystery Shopping / Mystery Calling & via e-mail:
City BootCamp * Bucharest

  • Customer-oriented policy
  • Leadership of high quality services, in 7 steps
  • Implementation of an efficient procedure for customer relations
  • Customer loyalty, satisfaction models
  • 12 Methods to bring back the Customers
  • Motivated employees, profitable business
  • Customer perception – the only market reality
  • Valuable methods of collecting information about the Customers and the competition
  • 15 golden rules regarding the Voice of the Customer
  • Quality management in the Management of Complaints
  • “Voice of the Customer” – program for the real-time measuring of Customer perception, 365 days/year
  • Mystery Shopping, measurement of customer satisfaction employee efficiency

& Case studies and team building – „MISSION underCOVER” /Objectives:

Trainer: Cosmina Voichiţa Meseşan, General Manager VBS – Business Solutions
Author of the “Mystery Shopper” guide – the only specialized book published in Romania
Member of ESOMAR – European Society for Opinion and Marketing Research

More information at:
Tel. 0725 928 600 & 0754 686.291 / E-mail: evenimente [at] solutiideafaceri.ro

For further details, infos or questions, please contact us.

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