Our story

“Customer Care”

Although created during my last year in college, the VBS-Business Solutions story really started in 2008, when I returned home from a 3-year training internship in the United States of America, and I was taken aback by the reality of the market, the lack of interest concerning the customer, displayed by many entrepreneurs and employees. Back then, I had the strong belief that I could change something and that I needed to share some of the experience gained abroad, in order to improve the services and to help the customers realize their full potential.

Our mission:

We help improve services in Romania and increase your customer retention, by providing consultancy and personalized training, implementing Customer Care procedures at international standards and providing an objective diagnosis, based on classic marketing research, Mystery Shopping or Voice of the Customer.

We innovate continuously. We find the best research methods. We see the big picture in your business and on the market, we see things through the “customer’s eyes”.

We are passionately dedicated to achieving excellence together!

For further details, infos or questions, please contact us.