„I do business with people.
My business is about people who help people.”

Why invest in ‘Customer Care’ and marketing research?

  • They boost the confidence of your customers in the brand and the company.
  • They maintain a high level of customer retention, which automatically leads to an increase in profitability!
  • They prevent certain financial losses caused by incorrectly identifying the customer needs or by failure to identify the issues they face, in due time.
  • They reduce the classic advertising costs significantly, because the customers become promoters of your brand.
  • They create a pleasant work environment, boosting the motivation of employees and reducing the staff turnover.
  • They are build confidence amongst the potential investors and increase the market value of the company.

Choose to work with us!

We work for your project, with passion and dedication, we get involved personally to provide you with more than reports, procedures and training programs. More specifically, you have our full support to become one of the most customer-oriented companies, in your field of activity!

We have the advantage of knowing the modern methods of research, such as Mystery Shopping and the Voice of the Customer, on the most mature market there is – the United States market – which enables us to provide with expertise tested both in Romania and on the international markets.

We provide an integrated service (diagnosis, analysis, strategy, continuous monitoring), in order to bring a contribution to boosting customer retention at your company, through an exceptional, and to implicitly maximize your profitability!

Telefon: 0725.928.600 & 0754.686.291
E-mail: solutii [at] solutiideafaceri.ro